When can I move in?
Right away! Our online rental system allows for 24-hour service. As long as there is a unit available that meets your needs, you can sign up electronically and move in anytime.
Is this a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first (1st) day of the month, or on your Anniversary Date if you are storing at Kentwood or Woodland. If payment is not received by the end of the 5th day, a late fee of $20 is assessed and your unit will be overlocked.
Will I receive a monthly bill?
We will email an invoice 10 days before your due date. We offer an automatic payment system using your credit or debit card or ACH. It is your responsibility to ensure that the payment information on file is current.
What forms of payment do you accept?
We accept check, money order, cash, ACH and all major credit / debit cards. You may mail your payment, pay via our website, or provide us a card number over the telephone.
Is there a security deposit?
No; we just ask when you are done renting, you empty the unit, sweep it out and then notify us before the first of your next month. We charge a $25 admin fee when you move in to cover the costs to process your lease and set-up in our system.
Can I run a business from my unit?
We have many tenants who utilize storage space for business purposes – storing documents, equipment, staging or managing goods overflow. But we do not permit active business activity like repairs, assembly or disassembly of property.
How tall / wide are your doors?
It varies. Our roll-up doors are typically 4 or 8.5 feet wide and 7 feet tall. If you have specific door requirements, talk to our manager and he or she will find the best solution for your need and be able to provide specific door measurements.
What type of lock do you recommend?
You must provide your own lock - We recommend a “disc lock” which provides the best security. You must keep your unit locked at all times. We inspect all locks weekly.
Does the facility assume any liability for the goods I store?
No, and we do require that you carry insurance coverage on your contents. We recommend you check with your homeowner’s or renter’s insurance agent. Adding stored goods to an existing policy is usually inexpensive, or your existing insurance may already include coverage. Better yet, we offer affordable Tenant Insurance policies that are designed for self-storage, with low/no deductibles that won’t impact your other premiums. Please ask our manager for details.
Can I buy tenant insurance from you and have it added to my monthly bill?
Yes! That's the easiest and best protection for your belongings. We are licensed to provide insurance from Xercor Insurance Services LLC. Click here for more details.
Are surveillance cameras monitored?
The cameras record video any time motion is detected, but they are not constantly monitored.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or giving them your key and gate code. You remain responsible for your obligations on the lease regardless. Leases may not be transferred.
Can I switch units?
Contact our manager for details – we can prorate you out of your current unit and into a new one for no fees other than the difference in rent.
Can I get a refund?
Unused rent is not refunded. We rent in one month increments and do not offer refunds for partial months.
What are the office hours?
Our offices and phone lines are staffed 9am – 5pm Monday through Friday and 9am – 2pm on Saturdays. Some of our facilities do not have an office onsite, but we are only a phone call away.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we have procedures in place to help you access your unit, please contact our manager.
What may I store?
Just about anything. But flammable, explosive, or illegal materials are not allowed. Habitation of the unit (sleeping, entertaining) is prohibited by law and is cause for immediate eviction. No animals are allowed in the leased premises. Food is prohibited.