Storage Units in Ionia, MI

We paid for a unit, and they told us the number of the unit, so we took a UHAUL full to unload. When we got there, the unit had a lock on it, so we called, several times, while we were waiting out in the bitter cold, blowing snow until someone finally called me back. They said that they were on the way to straighten it out for us, because I had my family there helping me with heavy stuff. After an hour of trying to find a different unit ,and being frozen we started to unload finally. Unfortunately, the "new" unit wasn't shoveled out, so we had to carry all of our bed stuff,dressers, tables, etc.,a house of stuff through 2 feet of snow. We were actually frozen- our jeans were literally frozen solid from above our knees down. After that horrible mistake that they made, everything has been great. It's a great, safe place that you can't get into without a code, so nobody can just drive in. I feel very satisfied with this storage facility...we know that everyone has mix ups, so we didn't want to give them a bad review, because it was just a boo- boo ,and we all make them, after all.